Reserve Bank Services 
Cash Services
Cash Services at the Federal Reserve Bank of Boston delivers high-quality currency to First District depository institutions.
For more information, visit FedCash® - part of the national Federal Reserve Bank Services.
Business Continuity
If the normal provision of cash services is impaired, the Federal Reserve Bank of Boston will notify its customers via FedLine® broadcast messages and email messages to customers that have provided Cash contact email addresses. Please refer to our FedCash Services Business Continuity Guide for more information.
Accessing Federal Reserve Cash Services
If your normal currency and coin ordering channels (e.g., FedLine Web® Solutions) are unavailable, you can also place orders by contacting your local Federal Reserve office via telephone. Please see contact numbers provided below.
If the Boston Reserve Bank becomes inaccessible for an extended period of time, your financial institution may be directed to place orders with other Federal Reserve offices. You may also be informed about restrictions on currency and coin orders and deposits, and may be directed to alternative pick-up and delivery points.
Contact
Customer Service:
617-973-3816
Currency and Coin Order Inquiries:
617-973-3816
Fax Orders - Currency and Coin:
617-973-3825
After-hours Emergency Bank Number:
617-973-3602
Operations Support and Solutions
The FRFS Customer Payments Solutions team is responsible for providing operational and customer support for the Fedwire® Funds, Fedwire Securities, and Joint Custody Collateral Service across 12 districts.
The Paper Processing team assists financial institutions that do not maintain an electronic connection by facilitating the timely processing of paper checks manually, Accounting, ACH Exceptions and large dollar return notification (LDRIN) on behalf of the Federal Reserve Bank across 12 districts. Exceptions team is responsible for the research and resolution of settlement discrepancies on checks handled by Federal Reserve Bank, Direct Compensation and check payment repair across 12 districts.
The FRFS Customer Support team is responsible for all Funds and Securities customer updates across all 12 districts from mergers, to opening/closing financial institutions, opening/closing safekeeping accounts, service provider updates and converting Fedwire customers to either Fedline Advantage or Fedline Direct.
For more information, visit The Federal Reserve website for information on FedWire and the E-Payments Routing Directory.
Business Continuity
Business Continuity Guides provide instructions for financial institutions should normal Boston Wholesale Payments operations become impaired. Business Continuity Guides are available for the following services: